Predictions Report

Predictions 2017: Engaging The Empowered Patient

Big Data, Digital, And Virtual Care Become Key For Engagement For Healthcare

November 2nd, 2016
Kate McCarthy, null
Kate McCarthy
With contributor:
Alex Cullen

Summary

The empowered healthcare consumer — the patient or plan holder — is one key driver of change in a massive industry in the midst of transformation. While the rise of the empowered consumer has been on the radar of healthcare CIOs and execs for the past several years, 2017 will see the conversations they have with their peers shift from understanding the impact to putting in the tools to engage with healthcare consumers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.