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For CIOs

Predictions 2019: CIO

A Year Of Rebuilding Foundations And Measured Innovation

November 5, 2018


Why Read This Report

Technology is a key differentiator for how companies deliver superior customer and employee experiences. CIOs that can take advantage of this opportunity will strengthen their position in the C-suite, not just as the technology leader, but as a business leader. However, delivering on this opportunity is another matter, as it requires the right foundation and a measured approach to emerging technology and innovation. CIOs should read this report for insight into what Forrester believes will be necessary to be the business leader your firm needs in 2019.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

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