Predictions Report

Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

Cloud, AI, And IoT Integrations Will Improve CX And Accelerate Digital Transformation

November 10th, 2017
Kate McCarthy, null
Kate McCarthy
Alex Kramer, null
Alex Kramer
With contributors:
Laura Koetzle , Faith Adams , Michael Facemire , Matthew Flug , Sam Bartlett


2018 will bring US healthcare payers, providers, and pharmaceutical and life sciences organizations continued regulatory uncertainty and increasing consumer demands — which means healthcare digital strategists need to accelerate their companies' transformations. In this report, Forrester predicts what patients will want and how successful firms will use enterprise health clouds (EHCs) and robots of all sorts — from artificial intelligence to chatbots to robotic process automation (RPA) — to deliver it.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.