Predictions Report

Predictions 2019: Financial Services

Financial Firms Focus On Operational Efficiency As They Prepare For A Downturn

November 7th, 2018
Benjamin Ensor, null
Benjamin Ensor
With contributors:
Alyson Clarke , Aurelie L'Hostis , Meng Liu , Oliwia Berdak , Peter Wannemacher , Vijay Raghavan , Jacob Morgan , Jost Hoppermann , Sneha Dawda , Sam Bartlett


This brief outlines Forrester's predictions for the financial services industry in 2019. Volatile politics brings economic uncertainty, while trade wars or other shocks threaten recession in major economies. That will make most financial firms cautious. Smart firms will focus on operational efficiency, aiming to deliver small, manageable chunks of innovation that improve customer outcomes and deliver productivity improvements.

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