Prepare For 2020: Transform Your IT Infrastructure And Operations Practice
Vision: The I&O Practice Playbook
October 24, 2012
Why Read This Report
By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era, workers will still need desktop, laptop, tablet, and mobile devices to get their jobs done. Developers will still need computers, storage, and networks. But they won't necessarily need their traditional supplier, the IT infrastructure and operations (I&O) organization, to provide it directly. To survive and thrive in the future, CIOs must embrace what Forrester calls "empowered business technology" (BT) and the new operating model that comes with it. In turn, leaders of the I&O organization must follow suit. This report sets the vision to help I&O leaders and teams prepare by examining how these trends will affect the I&O organization, its practices, roles, and skills.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Three Forces Will Forever Change IT's Relationship With The Business
- Empowered Business Technology Requires A New IT Archetype
- The Role Of I&O When Your CIO Embraces The Empowered BT Archetype
- Prepare Your I&O Organization For Empowered Business Technology
- Related Research Documents