Advanced Search

Save Or Share This Report

For Infrastructure & Operations Professionals

Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

Vision: The I&O Practice Playbook

October 24, 2012

Primary author headshot

Authors

Why Read This Report

By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era, workers will still need desktop, laptop, tablet, and mobile devices to get their jobs done. Developers will still need computers, storage, and networks. But they won't necessarily need their traditional supplier, the IT infrastructure and operations (I&O) organization, to provide it directly. To survive and thrive in the future, CIOs must embrace what Forrester calls "empowered business technology" (BT) and the new operating model that comes with it. In turn, leaders of the I&O organization must follow suit. This report sets the vision to help I&O leaders and teams prepare by examining how these trends will affect the I&O organization, its practices, roles, and skills.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Three Forces Will Forever Change IT's Relationship With The Business
  • Empowered Business Technology Requires A New IT Archetype
  • The Role Of I&O When Your CIO Embraces The Empowered BT Archetype
  • RECOMMENDATIONS

  • Prepare Your I&O Organization For Empowered Business Technology
  • Related Research Documents