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For Infrastructure & Operations Professionals

Q&A: The Value Of TEM Solutions In A Recession

Telecom Expense Management Cuts Costs In Challenging Economic Times

August 28, 2009


  • By Phil Sayer,
  • Onica King
  • with Simon Yates,
  • Alexander Crumb

Why Read This Report

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses often accounting for up to 20% of firms' overall IT budgets, enterprises and SMBs alike understand that inconsistent processing and auditing of telecom invoices is no longer acceptable. Most firms now realize that they don't have the internal competency or available resources to effectively manage the sheer complexity of these invoices, putting TEM solutions on the "must-do" agendas of organizations in all sectors and sizes over the next 12 months.

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Table of Contents

  • 1. What are the cost benefits of implementing a packaged TEM solution?
  • 2. Will TEM curb the chaos of enterprise mobile phone service spending?
  • 3. When does it make sense to work with large system integrators?
  • 4. What are the advantages/disadvantages of choosing a global or local provider?
  • 5. What criteria should we use to evaluate TEM suppliers?