Decision Tool

RFP Template For IT Service Management Support Tools and Implementation Services

January 27th, 2011
Eveline Oehrlich, null
Eveline Oehrlich
With contributors:
Doug Washburn , Lindsey Kempton

Summary

This template is intended to provide a starting point for thinking about sections to include in an RFP for IT Service Management support tools and implementation services. This template should be viewed as a starting point and should be adapted to your own specific needs, including adding and removing sections where appropriate.

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