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For Customer Experience Professionals

Read My Lips: Clear Communication Can Mean Billions In Revenue

Improving Customer Communications Creates An Easy And Engaging Customer Experience — And Drives Revenue

July 31, 2017


Why Read This Report

How well your company communicates with your customers has a surprisingly large impact on your brand's overall customer experience. In turn, this outsized influence translates into a revenue impact that can be a game-changer for your bottom line. In this report, we describe how improvements in communication boost CX Index scores and increase revenue by creating a better experience for your customers. We also detail how some CX pros have successfully purged jargon from their customer communications and simplified their messaging to increase clarity and build trust.

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Table of Contents

  • Clear Communication Is Worth Millions — If Not Billions
  • Start Optimizing Your Communications Now
  • Recommendations

  • Follow These Tips For Driving Clear Communications
  • Supplemental Material
  • Related Research Documents

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