Trends Report

Real-World Insights Into SaaS Implementation Success

Satisfied SaaS Buyers Share Their Dos And Don'ts

May 5th, 2010
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christine Ferrusi Ross , Elizabeth Rose

Summary

As more firms examine software-as-a-service (SaaS) as an option for strategic enterprisewide deployments, SaaS buyers are weighing the tradeoffs between the appeal of fast deployment, flexibility, upfront cost savings, and reduced dependence on internal IT resources against concerns over risk, security, and total cost of ownership. Forrester recently spoke with several satisfied SaaS clients about their deployments in order to get details about the selection process, their reasons for moving to the cloud, and the successes and challenges they've faced thus far. These cases offer actionable advice for sourcing and vendor management (SVM) professionals who are deciding whether SaaS makes sense for their solution needs and wondering how to make SaaS deployments successful.

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