Reduce Risk And Drive Adoption With A CCI Road Map

May 29th, 2013

Art Schoeller

With contributors:

Christopher Voce , Heather Belanger

Summary

As communications and collaboration infrastructures (CCIs) start to coalesce into broader suites, infrastructure and operations (I&O) professionals need to ensure that the right road map will optimize upfront and ongoing expenses and increase user adoption. In addition, the road map needs to consider adjacent technologies that can affect system performance, user experience, and risk and compliance policies. This report will identify best practices for developing and managing a road map that incorporates the overall CCI strategy and architecture.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.