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For Application Development & Delivery Professionals

Refocus Process Automation To Rescue Your Digital Transformation

Mastering The Post-BPM World Of Digital Process Automation

May 17, 2018


Why Read This Report

Enterprises struggle to transform to digital business because they don't automate the operational processes that underpin customer journeys. Breakdowns in processes like parts and service scheduling, pricing, returns, and warranties derail customer journeys, creating a huge task for application development and delivery (AD&D) pros. A new generation of digital process automation practices, platforms, and plans are the answer. Read this report to learn what these are and how to adopt them.

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Table of Contents

  • The Customer Journey Is The Process That Matters
  • Digital Transformation Requires The New Process Approach
  • Recommendations

  • Four Steps To Process Automation For Customer Journeys
  • Supplemental Material
  • Related Research Documents

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