Best Practice Report

Reinvent The Role Of Infrastructure And Operations Executive In 2013

Organization: The I&O Practice Playbook

April 18th, 2013
John Rakowski, null
John Rakowski
With contributors:
Doug Washburn , Elizabeth Langer

Summary

The use of as-a-service technology, empowered workers, and customer centricity will forever change the IT-business relationship. Forrester expects that successful CIOs will pursue a new operating model we call empowered business technology (BT), where technology is increasingly embedded in the business with just enough centralized oversight. But today's IT infrastructure and operations (I&O) organizations too often favor security and IT efficiency over agility, user choice, and experience. For many, this reinvention requires new people, skills, processes, technologies, organizational structure, and culture. But to get started, I&O executives must lead by example by first reinventing themselves. This report helps I&O executives reinvent their own role to successfully prepare and lead their teams to empowered BT.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.