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For B2C Marketing Professionals

Research Overview: Marketing, CX And Design, And Digital Transformation Services

A Guide To Forrester's Marketing, CX, And Digital Transformation Services Research

March 3, 2021

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Why Read This Report

Buyers of marketing, customer experience (CX), and digital transformation services face a complex landscape. Many agencies or service providers in this space position themselves as a one-stop shop for all of your marketing, CX, and digital transformation needs, while others may serve as high-quality solutions for a specific business need. This report provides B2C marketers with a summary of our research on several key areas of the agency and services ecosystem: marketing, CX, employee experience (EX), design, and digital transformation.

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Table of Contents

  • Agencies And Service Providers Are Key To Marketing And CX Mastery
  • Marketing Agencies Build And Execute Modern Marketing Strategy
  • CX And Design Agencies Help Create High-Quality Experiences
  • Digital Transformation Providers Innovate On Your Firm's Offerings
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