Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Research Overview: Omnichannel Requires A Buffet Of Tech Solutions

Tools And Technology: The Omnichannel Commerce Playbook

February 4, 2021

Playbook icon

This is the Tools And Technology report in The Omnichannel Commerce Playbook For 2021.

Why Read This Report

Today's "anywhere, anytime" commerce means that digital business leaders must race to fully modernize their commerce systems while recognizing that omnichannel is far more complex than simply exposing inventory to channels. Part of that complexity involves understanding the roles that three key technologies play in enabling best-in-class omnichannel offerings. This report provides an overview of the leading order management system (OMS), point-of-service (POS), and commerce platforms that support omnichannel retailers in today's market.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Retailers Must Catch Up Fast For Crucial Omnichannel Execution
  • Omnichannel Technologies Bridge The Gap Between Online And Stores
  • Related Research Documents

Recommended Research