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For Sourcing & Vendor Management Professionals

Research Overview: Vendor Management For Customer-Obsessed Enterprises

An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

October 1, 2019

Why Read This Report

Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range of Forrester's research that helps VMOs evolve beyond their traditional role of cost containment and service-level agreement (SLA) enforcement. It includes links to reports specifically for VMO leaders and for the colleagues with whom the VMO must collaborate in order to drive this evolution.

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Table of Contents

  • Vendor Management Should Focus On Customers' Priorities
  • Forrester's Research Helps VMOs Address These Priorities
  • Supplemental Material
  • Related Research Documents

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