Essentials Report

Research Overview: Vendor Management For Customer-Obsessed Enterprises

An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

October 1st, 2019
Duncan Jones, null
Duncan Jones
With contributors:
Craig Le Clair , Liz Herbert , Christopher Mines , Luis Deya , Shayna Neuburg

Summary

Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range of Forrester's research that helps VMOs evolve beyond their traditional role of cost containment and service-level agreement (SLA) enforcement. It includes links to reports specifically for VMO leaders and for the colleagues with whom the VMO must collaborate in order to drive this evolution.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.