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For Application Development & Delivery Professionals

Rethink Your SaaS Negotiation Strategy With Three Best Practices

Execution: The Digital Operations Platforms Playbook

November 16, 2018


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This is the Execution report in The Digital Operations Platforms Playbook For 2020.

Why Read This Report

Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how to approach SaaS negotiations, being too hands-off and letting the business run the negotiation or being too tough and demanding contract changes that the vendor will never accept. This report advises application development and delivery (AD&D) professionals on how to approach SaaS contract negotiation and outlines strategies for navigating an efficient negotiation. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • SaaS Fundamentally Changes Your Supplier Relationships
  • Follow Proven SaaS Negotiation Practices To Ensure Success
  • What It Means

  • SaaS Vendors And Buyers Must Invest In Continuous Improvement
  • Supplemental Material
  • Related Research Documents

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