Revive Your IT Management Software Portfolio

March 1st, 2013

Glenn O'Donnell VP, Research Director

John Rakowski

Courtney Bartlett

With contributors:

Laura Koetzle , Doug Washburn , Elizabeth Langer

Summary

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of the multibillion-dollar investment in management tools is wasted because firms neither implement nor integrate them well. Few doubt that such tools are necessary in our hyper-complex world. They are integral to efficient operation of the business technology environment. This report advocates designing your IT management software portfolio as a developer would a shopping mall — you'll select large anchor vendors as the strategic base and then fill in the gaps with boutique vendors and what Forrester calls "anchorettes."

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