Role Overview: I&O Release Manager
Ensuring Uninterrupted Service Availability And Performance
August 3, 2010
Why Read This Report
Service management promises to reorganize infrastructure and operations (I&O) to provide better value to the business. But, there's a catch. The service must be designed, transitioned, and delivered in such a way as to satisfy the service consumer. Enter the release manager, who orchestrates the delivery of services by overseeing the seven release life-cycle management phases. The release manager has two distinct responsibilities: process ownership and life-cycle management. These can either form a single role or multiple roles, depending on the size of the company and the frequency of service releases. Regardless, your release managers are a critical component of your services strategy, as they help plan, develop, and manage services. Specifically, release managers ensure that services are built, implemented, and operated with quality in mind.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Tools And Templates
Models and Calculators
- Only One-Third Of Enterprises Have A Formal Release Management Process
Adopt A Plan-Do-Check-Act Cycle For Continuous Infrastructure And Operations Improvement
May 11, 2016 | Eveline Oehrlich
Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey
May 4, 2016 | Milan Hanson
I&O Leaders Must Reshape ITIL To Support Customer Obsession
April 19, 2016 | Eveline Oehrlich