Best Practice Report

Selecting The Right Sourcing Models For Large ERP Services Deals

Best Practices To Decide When And How To Use Multiple Providers

January 25th, 2013
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Bill Martorelli , Ben Jennings

Summary

Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but, rather, many decision factors that can drive clients to the right strategy for their intended goals. Over the past few years, Forrester has seen a rise in multisourcing on the whole, as firms seek to break up projects, eliminate risk from their environments, and protect their options for the long term. But which deal characteristics favor which sourcing models? And given a model, how do clients reward providers for aligning project work with business goals, resulting in mutual success? This document will present important decision criteria for how clients can decide what sourcing models to use in their ERP services deals and the choices that can differentiate success from failure.

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