Advanced Search

Save Or Share This Report

For Customer Experience Professionals

Service Design Agency Overview, 2013

December 31, 2013

Authors

  • By Kerry Bodine,
  • Michael E. Gazala
  • with John Dalton,
  • Curt Nichols

Why Read This Report

Service designers define and implement interactions that span time and multiple touchpoints — as well as the behind-the-scenes activities and systems that enable firms to deliver those interactions as planned. These firms can help companies improve their customer experience maturity. To help customer experience professionals kick-start the agency selection process, Forrester gathered details about 103 agencies that perform a range of service design work in Europe, the Middle East, and Africa (EMEA); North America; Asia Pacific; and Brazil. This report includes self-reported data about agency size, industry expertise, capabilities, locations, and target clients.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Service Design Agencies Provide Critical CX Expertise
  • European Service Design Agencies Abound
  • North American Agencies Reach From Coast To Coast
  • Asia Pacific Is Home To 14 Agencies In Six Countries
  • Just Three South American Agencies Answered Our Call
  • RECOMMENDATIONS

  • Select The Right Service Design Partner
  • Supplemental Material
  • Related Research Documents

Recommended Research