Report

Service Design Improves CX By Bridging Silos

Companies With Fragmented CX Efforts Can Do Better By Learning The Service Design Approach
January 11th, 2019
With Contributors:
Cheryl Hart
Apurva Mishra
Amanda Chen
and Shayna Neuburg

Summary

This report lays out four best practices for getting service design right, so CX investments result in tangible and significant improvements in CX.

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