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For Application Development & Delivery Professionals

Setting The Technology Foundation For Your Enterprise Collaboration Strategy

Tools And Technology: The Enterprise Collaboration Playbook

July 10, 2020

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This is the Tools And Technology report in The Enterprise Collaboration Playbook For 2021.

Why Read This Report

Many organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a competitive differentiator. Strategic vendor alignment will lay the foundation for and shape workers' experience for the foreseeable future. Application development and delivery (AD&D) professionals need to consider these decisions in the context of an overall strategy to avoid technology decisions that preclude optimal success later. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Collaboration Is The Foundation Of Many Innovation Initiatives
  • Context Is The New King
  • The Technology Landscape Is Marked By Convergence
  • Recommendations

  • Follow A Structured Roadmap To EC Technology Adoption
  • Toolkit

  • Use These Tools To Support Your Technology Strategy
  • Supplemental Material
  • Related Research Documents

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