Save or Share this Report

For Infrastructure & Operations Professionals

Seven Myths About Unified Communications And Collaboration

And Corresponding Realities That Further Adoption And Acceptance Of Unified Communications And Collaboration

March 23, 2010

Primary author headshot


Why Read This Report

Unified communications and collaboration (UC&C) has become a hot topic in technology circles, making it critical for technology vendors to know the market and deliver products that will be bought and used. Separating hyperbole and conjecture from real customers' needs and requirements must guide vendors in deciphering which elements of common knowledge are truths and which are myths. Technology vendors must consider real customer needs today in assembling and selling their UC&C solutions. For example, don't assume firms will invest in interesting or unique technology unless it specifically helps them improve business processes and results. Build the foundation for value statements and capabilities firmly in today's workplace and processes — with a vision of the future and a migration path forward for capabilities like interoperability or video.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).