Shaping The IT Organization For Today And Tomorrow

January 10th, 2008

Marc Cecere

Alex Cullen

With contributor:

Tim DeGennaro

Summary

Business expectations of IT continually change, driven by business context and needs and the embedding of technology in their strategy and operations. CIOs realize that with these changing business expectations, the IT organization can't stand still. CIOs should continually monitor the performance of their IT organizations against business needs and expectations. IT's performance is a function of its design — the structure, processes, and organization skills and how they reinforce each other. When looking at changing business context and the resulting needs, CIOs need to assess the current state of IT shops; identify gaps against business needs in skills, structure, and processes; and develop strategies to fill those gaps.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.