Skip to main content

Save or Share this Report

For CIOs

Smart Homes Advance Toward Subscription Living

How The Subscription Economy Will Drive Smart Home Adoption

March 12, 2018

Primary author headshot


  • By Frank Gillett
  • with Satish Meena,
  • Pascal Matzke,
  • Annika Gunderson

Why Read This Report

Smart home providers and technologies will remain fractured into different experiences and markets, such as personal care, lighting, and food. That's because consumers spend household money with a wide variety of companies, leaving no way for any one company or sector to dominate. To make the economics of smart homes work, digital leaders and CIOs will help their companies implement new subscription offerings, such as food subscriptions, that combine hardware, products, and services in new ways.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Smart, Connected Things Expand The Subscription Economy
  • Smart Homes Enable Firms To Reconnect With Customers In The Home
  • Subscription Economy Bundles Will Remake Smart Home Offerings
  • Recommendations

  • Overhaul Customer Systems For Continuous Engagement
  • What It Means

  • Service Providers And Retailers Battle For Smart Home Subscriptions
  • Supplemental Material
  • Related Research Documents