Save or Share this Report

For Application Development & Delivery Professionals

Tech Industry Labs Provide Critical Innovation Support

At Each End Of The Innovation Process, You Need A Different Kind Of Lab

July 14, 2010

Primary author headshot


  • By Tom Grant, Ph.D.
  • with Peter Burris,
  • Zachary Reiss-Davis

Why Read This Report

In the technology industry, two types of labs exist, each contributing to different parts of the innovation process. The stereotypical lab, focused on pure research, is the source of good ideas from inside the company as well as ideas jointly developed with customers and partners. These ideation labs also market-test the ideas so the company does not waste resources on technologies that have little chance of success or are of only marginal benefit to the vendor. The other type, implementation labs, contribute to the later phases of the innovation process at the point when vendors bring ideas to market and try to convince customers and partners to adopt them. Implementation labs improve the quality of products and services, and they also provide information that helps teams implement the technology. Implementation labs get less attention than ideation labs, but given their substantial benefits, more technology vendors should consider creating them.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Tech Industry Innovation Depends On Two Kinds Of Labs
  • Tech Vendors Protect Their Investments In Labs

  • Labs Should Not Be For Just Big Vendors
  • Related Research Documents