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For Customer Insights Professionals

The 2011 Listening Platform Landscape

Exploring The Tools And Technologies That Manage Social Media Data

December 14, 2010

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  • By Zach Hofer-Shall
  • with Suresh Vittal,
  • Emily Murphy,
  • Allison Smith

Why Read This Report

In January 2009, Forrester identified an evolution in the social media technology market: Social media monitoring tools grew into a more advanced technology and analytics infrastructure — listening platforms. Now, nearly two years later, the market continues its rapid development. But, due to the large and fragmented landscape, CI professionals struggle to find the platform best suited for their needs. To help, Forrester classified the market into three categories — social dashboards, multichannel analytics providers, and listening service partners — and identified the strengths and weaknesses of each segment.

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Table of Contents

  • Firms Struggle With Listening Vendor Selection
  • The Listening Platform Landscape Splinters Further

  • Listening Platforms' Evolution Accelerates

  • Guide The Platform Selection Process With The Other Three P's
  • Related Research Documents