Trends Report

Security Strength And Ease Benchmark: US Online Retail Banking 2017

February 14th, 2017
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Merritt Maxim, VP, Research Director
Merritt Maxim VP, Research Director
With contributors:
Stephanie Balaouras , Laura Koetzle , Allegra Burnette , Andrew Hogan , Salvatore Schiano , Peggy Dostie

Summary

In a race to meet customer acquisition and retention targets while reducing account takeover (ATO) fraud, financial services firms have strived to ensure that their sites are both secure and easy to use. This is not always easy for S&R pros to achieve, but it is very doable with repeatable and consistent security measures. In this report, we introduce the Forrester security strength and ease-of-use benchmark and use it to evaluate five large US retail banking websites to see how their online channels meet both our security and ease criteria.

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