For a CIO to believe that employee experience (EX) is just a fad is understandable. It feels like a bunch of intangible fluff. But its effects on the bottom line are undeniable — and so strong that ignoring EX will be perilous. EX leaders are focusing on improving employees' daily work experiences through technology, proving the point that CIOs are in the best position to drive positive EX change for their organizations, as their technology touches employees all day, every day. This report explains why and how.