Save or Share this Report

For Sourcing & Vendor Management Professionals

The Changing Outsourcing Environment Requires New Governance Strategies

July 13, 2011

Primary author headshot


Why Read This Report

Conventional wisdom says that customers should never skimp on outsourcing governance, but what does this simple admonition mean in practice? Far too many companies expect a higher level of service from their providers but fail to manage the relationship in a way that sets clear responsibilities — and sets their most strategic suppliers up for success. Forrester finds that clients in leading organizations invest in their governance programs and constantly seek to adopt best practice strategies from mature sourcing practitioners. These investments are timely given the important changes taking place in the services industry: the combined impact of multisourcing, outcome-based engagements, and cloud services are changing conventional governance approaches. Outsourcing clients can improve their chances for success by embracing six key governance strategies that set the stage for win-win relationships.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Today's Static Governance Strategies Must Yield To More Dynamic Models
  • Six Key Strategies To Ensure Success In Outsourcing Governance

  • Assessing Your Sourcing Maturity Level Is A Critical First Step
  • Related Research Documents

Recommended Research