The Evolving Infrastructure And Operations Organization
April 21, 2010
Why Read This Report
Recent data shows that more than half of infrastructure and operations (I&O) departments are in a state of flux and are either considering or actively moving to a new organizational model. For many, these models are based on IT service management (ITSM). The primary drivers for this change are improving services, reducing costs, outsourcing, or as part of a change in management or the overall structure for IT. Today's I&O execs can partner with CIOs seeking assistance from consulting firms and tools vendors that have built up practices or software tools to enable the creation of services-oriented organizations. However, changing in this manner is not for everyone. Complexity, technology-oriented staff, and a lack of capacity for change are all gating factors. But those organizations that do make the leap to a services-oriented organization are often better positioned to communicate, deliver, and measure higher-quality services to the business without increasing resources.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Also in Collection: The Evolving Infrastructure And Operations Organization
The State Of Infrastructure And Operations Reorganizations, Q4 2009
January 11, 2010 | Rachel A. Dines
Table of Contents
- Infrastructure And Operations Departments Are In A State Of Flux
- Use ITSM To Guide Your Structure
- I&O Leaders: Make Sure You Have A Seat At The Table During The Redesign
- Supplemental Material
- Related Research Documents
Assess Your Readiness To Plan BT Strategies
May 2, 2012 | Nigel Fenwick
Beyond Alignment: A Road Map For Business-Centric CIOs
October 17, 2011 | Nigel Fenwick
Informal Learning Garners Acceptance As A Legitimate Learning Approach
July 14, 2011 | Claire Schooley