Best Practice Report

The Five Factors That Supercharge CX Enablement

February 5th, 2021
TJ Keitt, null
TJ Keitt
With contributors:
Harley Manning , Amelia Nickels , Ben Salamin , Shayna Neuburg

Summary

To create truly differentiated customer experiences, businesses must first create employee experiences that simplify customer experience (CX) delivery. CX transformation leaders must help their firms create workplaces that make employees smarter, more agile, and more contextually aware. This report provides a framework for fostering innovative CX enablement practices and describes five factors to unleash an innovative CX enablement environment.

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