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For CIOs

The Five Phases To Transform IT In The Digital Age

Customer Focus, Speed, And Agility Change The Game Of Redesigning IT

March 27, 2018

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Why Read This Report

The age of the customer, combined with digital, cloud, agile, and new technology, is rapidly changing the structure, processes, and culture of IT organizations. But the steps to get to these new models are as important as their end states. Through interviews with end users and transformation consultancies, we've found that there are five phases to a transformation. Within each phase are traditional activities that still work plus new ones specific to a digital transformation. This report describes these phases and how they're different today from several years ago.

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Table of Contents

  • Going Digital Requires Major Changes To The IT Organization
  • Digital Transformations Are Faster, Customer-Focused, And Agile
  • A Transformation Framework And Road Map Provide The Foundation
  • Phase 1: Start Up And Develop Your Business Case
  • Phase 2: Design Your High-Level Future State
  • Phase 3: Assess Your Current Organization Against The End State
  • Phase 4: Create The Detailed Design Of Your IT Organization
  • Phase 5: Implement The New Model
  • Recommendations

  • Create A Customer-Obsessed Org That Delivers For Your Business
  • Supplemental Material
  • Related Research Documents

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