The Forrester BT Leadership Maturity Model

February 9th, 2012

Bobby Cameron Vice President, Principal Analyst

Khalid Kark

With contributor:

Lauren Blackburn

Summary

The Forrester BT Leadership Maturity Model consists of four domains (leadership, strategy and planning, BT service design, and BT service delivery). This model is designed to provide a brief self-assessment that gives insight into the maturity of your BT (business technology) organization; this insight can form the basis for articulating the value of BT to corporate stakeholders. The assessment can also help to identify opportunities for investing in improvements to BT capabilities for leadership, strategy, design, and delivery — and to determine priorities for a BT leadership maturity road map. In separate frameworks, Forrester also provides detailed assessments and maturity models for deeper dives into specific topics such as strategy, IT demand management, BT portfolio management, security, sourcing and vendor management, infrastructure and operations, etc.

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