Report

The Forrester Banking Wave™: Indian Mobile Apps, Q2 2018

Mobile Banking Apps Fail To Deliver Balanced Functionality And User Experiences
June 13th, 2018
With
Benjamin Ensor
Sukriti Dangi
and Bill Nagel

Summary

Digital banking leaders need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring them by providing support along the way. To see how helpful banking apps are to customers, we evaluated

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