The Forrester ITSM Support Tools Product Comparison

March 14th, 2012

Eveline Oehrlich

With contributor:

Lindsey Kempton

Summary

This ITSM Support Tools Product Comparison Assessment focuses on three areas important for the selection of an ITSM support tool: solution overview, vendor overview, and solution penetration. The solution overview presents a variety of ITSM functions that are typically part of an ITSM support tool implementation, depending on maturity. The assessment lets you weigh vendors according to their solutions' abilities to perform these functions and then see how the solutions compare with each other.

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