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The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q1 2019

Eighteen Technologies Underpin Video Initiatives

January 30, 2019

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Why Read This Report

Video is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in video, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support video initiatives. Application development and delivery (AD&D) professionals should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Leverage Video To Bring Your EX And CX Stories To Life
  • Select Video Technologies That Offer High Business Value
  • Invest In And Maintain Video Technologies With High Business Value
  • Experiment With 360-Degree Video, Augmented Reality (AR), And Others
  • Invest In DAM, EVPs, Personalized Video, And Others
  • Maintain Content Delivery Networks (CDNs) And Others
  • Divest From Livestreaming And Webconferencing
  • Supplemental Material
  • Related Research Documents

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