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For eBusiness & Channel Strategy Professionals

The Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015

The 10 Providers That Matter Most And How They Stack Up

February 9, 2015


  • By Adam Silverman,
  • Andy Hoar
  • with Zia Daniell Wigder,
  • Peter Sheldon,
  • Herman Lee,
  • Laura Naparstek

Why Read This Report

In Forrester's 77 criteria evaluation of the top 10 global commerce service providers (GCSPs), we found that Deloitte Digital, SapientNitro, Accenture Digital, Razorfish Global, Cognizant, and IBM Global Business Services lead by offering a complete suite of B2C commerce services. Tata Consultancy Services, HCL Technologies, Infosys, and Wipro offer a compelling combination of digital strategy and technical execution capacity focused on B2C businesses. The purpose of this report is to help eBusiness and channel strategy professionals choose the best fit digital business partners to help them accelerate digital transformation and meet the rapidly changing expectations of customers.

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  • Forrester Wave ™: B2C Commerce Service Providers, Q1 2015

Table of Contents

  • Today's GCSPs Must Create Experiences, Not Just Tech Solutions
  • Global Commerce Service Providers Evaluation Overview
  • Global Commerce Service Providers Evaluation
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents