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For eBusiness & Channel Strategy Professionals

The Forrester Wave™: B2C eCommerce Platforms, Q1 2009

ATG And IBM Lead, With Fry, Hybris, And Demandware Close Behind

January 27, 2009

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Why Read This Report

In Forrester's 100-criteria evaluation of the top 10 enterprise-class eCommerce platform vendors, we found that Art Technology Group (ATG) and IBM led the pack with their comprehensive eCommerce features, effective business tools, and flexibility. Fry and hybris represent strong solutions with varying models and key differentiators. Demandware, iCongo, Escalate Retail, and Intershop each represent unique solutions at different stages of maturity and are focused on midtier eCommerce retailers. MarketLive and Microsoft's Commerce Server 2007 round out our evaluation. Each of these solutions represents a fit for some segment of the global B2C enterprise eCommerce platform market. With this detailed evaluation and report, we evaluate these solutions to help eBusiness executives determine the best fit as they grow, mature, and scale their online businesses.

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Table of Contents

  • eCommerce Organizations Are Ready To Overhaul Their Technology
  • B2C eCommerce Platform Evaluation Overview
  • Evaluated B2C Enterprise eCommerce Platforms Represent The Best Of The Best
  • B2C Enterprise eCommerce Solutions Evaluation
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents