Wave Report

The Forrester Wave™: BPM Training And Certification Programs, Q2 2012

Stevens Institute of Technology, BPMInstitute.org, and BPTrends Associates Lead, Queensland University of Technology Close Behind

May 31st, 2012
Clay Richardson, null
Clay Richardson
Claire Schooley, null
Claire Schooley
With contributors:
Kimberly Naton , Connie Moore

Summary

Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. And when business process professionals turn to the BPM training and certification market for skills development, they must sift through a wide range of training programs with competing BPM approaches, frameworks, and knowledge domains. In Forrester's 15-criteria evaluation of BPM training and certification program vendors, we found that Stevens Institute of Technology, BPMInstitute.org, and BPTrends Associates led the pack because of their broad and deep coverage of critical skills required for BPM success. We also found many strong performers — Queensland University of Technology (QUT), AIIM, and BPMessentials — that provide good coverage, but either lack breadth or depth or only focus on a specific geographic region. A newcomer, Association of BPM Professionals (ABPMP), rounded out our evaluation as a contender, with a strong BPM certification program and an eye to launching more comprehensive BPM training in the future.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.