The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

Oracle And Salesforce Lead A Mature Field Of Vendors
November 21st, 2016
Mark Grannan
Sara Sjoblom
Chad Rafferty
and Peter Harrison


In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, an

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