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For CIOs

The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012

August 16, 2012

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Why Read This Report

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft,, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.

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  • Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 '12

Table of Contents

  • Changing Business Dynamics Make Online Collaboration Appealing
  • Online Collaboration Services Strategy Evaluation Overview
  • Online Collaboration Services Are Still Tuning For The Enterprise
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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