The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
August 16, 2012
Why Read This Report
In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Tools And Templates
Vendor Selection Aids
- Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 '12
Table of Contents
- Changing Business Dynamics Make Online Collaboration Appealing
- Online Collaboration Services Strategy Evaluation Overview
- Online Collaboration Services Are Still Tuning For The Enterprise
- Vendor Profiles
- Supplemental Material
- Related Research Documents
Align Your Information-Related Roles And Processes With Your Business Goals
December 15, 2016 | Gene Leganza
Cloud Broker — A New Business Model Paradigm
August 10, 2011 | Stefan Ried, Ph.D.
Customer Success Management Is The Key To Outstanding B2B Customer Experiences
January 5, 2017 | TJ Keitt