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For Customer Experience Professionals

The Forrester Wave™: Customer Feedback Management Platforms In Asia Pacific, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

December 3, 2018


Why Read This Report

In our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the eight most significant ones in Asia Pacific (AP) — Confirmit, InMoment, inQuba, MaritzCX, Medallia, NICE Satmetrix, Qualtrics, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals in AP make the right choice.

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Table of Contents

  • Customer Feedback Management Is Critical To CX Transformation In AP
  • Customer Feedback Management Platforms In Asia Pacific Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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