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For Customer Experience Professionals

The Forrester Wave™: Customer Journey Analytics Visioning Platforms, Q3 2017

NICE, Kitewheel, Thunderhead, And Teradata Lead In An Emerging Field Of Vendors

September 14, 2017


Why Read This Report

In our 27-criteria evaluation of customer journey analytics visioning platform providers, we identified the 13 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist, SuiteCX, TandemSeven, Teradata, Thunderhead, Touchpoint Dashboard, Usermind, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals make the right choice.

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Table of Contents

  • Journey Analytics Is Driven By Customer Obsession
  • Customer Journey Analytics Platforms Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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