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For Customer Experience Professionals

The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019

The Five Providers That Matter Most And How They Stack Up

May 20, 2019

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Why Read This Report

In our 26-criterion evaluation of digital voice-of-the-customer (VoC) specialists, we identified the five most significant ones — ForeSee (a Verint company), iperceptions, OpinionLab (a Verint company), Pulse Insights, and Usabilla — and researched, analyzed, and scored them. This report does not include customer feedback management (CFM) vendors; rather, it shows how each digital VoC specialist measures up and helps customer experience (CX) professionals choose the right vendor for their organization.

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Table of Contents

  • Digital VoC Specialists Supplement Other CX Tools
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents