Save or Share this Report

For Customer Insights Professionals

The Forrester Wave™: Enterprise Listening Platforms, Q1 2014

The 11 Providers That Matter Most And How They Stack Up

January 22, 2014

Primary author headshot

Authors

Why Read This Report

In Forrester's 27-criteria evaluation of enterprise listening platform vendors, we identified the 11 most significant software and service providers in the category — Attensity, Brandwatch, Converseon, Crimson Hexagon, NetBase, salesforce.com (Radian6), Sprinklr, Synthesio, Sysomos, Tracx, and Visible Technologies — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights professionals select the right partner for their enterprise social listening needs.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: Enterprise Listening Platforms, Q1 '14

Table of Contents

  • Social Data Management Requires A Listening Platform
  • This Evaluation Focuses On Enterprise Listening Platforms
  • Listening Vendors Respond To Market Demands With Varied Success
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents