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For Customer Insights Professionals

The Forrester Wave™: Enterprise Listening Platforms, Q1 2014

The 11 Providers That Matter Most And How They Stack Up

January 22, 2014

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Why Read This Report

In Forrester's 27-criteria evaluation of enterprise listening platform vendors, we identified the 11 most significant software and service providers in the category — Attensity, Brandwatch, Converseon, Crimson Hexagon, NetBase, (Radian6), Sprinklr, Synthesio, Sysomos, Tracx, and Visible Technologies — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights professionals select the right partner for their enterprise social listening needs.

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  • Forrester Wave™: Enterprise Listening Platforms, Q1 '14

Table of Contents

  • Social Data Management Requires A Listening Platform
  • This Evaluation Focuses On Enterprise Listening Platforms
  • Listening Vendors Respond To Market Demands With Varied Success
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents