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For Infrastructure & Operations Professionals

The Forrester Wave™: European WAN Services, Q2 2010

AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business Lead The Market

April 12, 2010


  • By Phil Sayer
  • with Robert Whiteley III,
  • Brownlee Thomas, Ph.D.,
  • Lauren Nelson

Why Read This Report

In Forrester's 58-criteria evaluation of 12 European WAN service providers, the Leaders were AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business. Verizon Business led with the best overall combination of current offering, strategy, and market presence. We ranked Easynet, Global Crossing, Interoute, KPN, Reliance Globalcom, Telefónica, and T-Systems as Strong Performers. Colt and Interoute offered the best prices, while Telefónica and Verizon Business had the least competitive pricing. Since our last evaluation, AT&T and BT Global Services have made the most progress, and Telefónica has become a significant player in the European multinational company (MNC) WAN market. In particular, BT's service-level agreements and customer satisfaction have improved significantly, and AT&T is now a strong challenger for MNCs headquartered in Europe, not just the US. All the Strong Performers can offer European MNCs excellent alternative choices to the Leaders for managed European WAN services: T-Systems is a leader in converged IT and telecom deals; KPN is a good choice for firms based in Benelux; Easynet, Global Crossing, and Interoute offer cost-effective solutions best suited to midsize multinational firms.

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Vendor Selection Aids

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  • Evaluated Vendors: Service Provider Information And Selection Criteria
  • Forrester Wave™: European WAN Services, Q2 2010

Table of Contents

  • The MPLS IP VPN Is The Most Popular WAN Technology In Europe
  • European WAN Services Evaluation Overview
  • Global Telcos Dominate The European WAN Market
  • Service Provider Profiles
  • Supplemental Material
  • Related Research Documents