Wave Report

The Forrester Wave™: Global WAN Services, Q2 2007

Buyer Choices Expand As International MPLS Service Offers Mature

June 28th, 2007
Brownlee Thomas, Ph.D., null
Brownlee Thomas, Ph.D.
With contributors:
Christine Ferrusi Ross , Lisa Pierce , Allison Thresher

Summary

Forrester's evaluation of nine major international network operators providing global wide area network (WAN) services to large multinational corporations (MNCs) across 33 criteria found that global firms now have better supply choices for global WAN services relative to our previous global WAN Forrester Wave evaluation in 2005. Orange Business Services (formerly Equant) retains its market-leading position, but the gap has narrowed considerably, with AT&T and BT Global Services joining it in the Leader category. Verizon Business has gained the most ground during the past two years, particularly with respect to its current offering. The Strong Performer category, also expanding and stabilizing, now includes five large telcos and Global Crossing, all of which insist they are fully committed to investing in and pursuing new opportunities in this sector including enhancing and expanding their international IP networks and establishing standard intercarrier MPLS interoperability and service-support partnerships with other operators.

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