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For Application Development & Delivery Professionals

The Forrester Wave™: Midmarket CRM Suites, Q3 2008

Solutions From Microsoft, Oracle, RightNow, And Lead The Way

August 26, 2008


  • By Pete Marston
  • with Natalie L. Petouhoff, Ph.D.,
  • William Band,
  • Elisse Gaynor,
  • Sharyn Leaver,
  • Andrew Magarie

Why Read This Report

In Forrester's 517-criteria evaluation of midmarket customer relationship management (CRM) solutions, we found that Oracle's Siebel CRM Professional Edition and CRM On Demand products, Microsoft Dynamics CRM, RightNow CRM, and's salesforce led the pack. They distanced themselves from the competition with strong sales force automation and usability capabilities. Right behind the Leaders is a crowded group of Strong Performers including software-as-a-service (SaaS) players like Entellium and NetSuite; versatile deployment solutions like SageCRM, Selligent X@, and Sugar Enterprise; and traditional, on-premise solutions like Maximizer CRM, CDC Software's Pivotal CRM, Consona CRM's Onyx CRM, and Sage SalesLogix. Finally, closing out the group as a Contender is FrontRange Solutions' GoldMine Enterprise Edition — a longstanding CRM solution with a significant customer and user base.

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Table of Contents

  • Shopping For A Midmarket CRM Suite Is Still A Headache
  • Midmarket CRM Evaluation Overview
  • Strong Performers Challenge Existing Leaders In A Crowded Market
  • Vendor Profiles
  • Supplemental Material